With the motto "Simple. Ingenious. Digital. Helmut Koch presents Key&Card AG's innovative solutions for the hotel industry in the field of locking systems, check-in automation and access management.
In conversation with Helmut Koch, Managing Director of Key&Card AG, we discover the fascinating world of simply ingenious digital solutions for locking systems, check-in automation and access management for the hotel industry.
How do Key&Card AG's locking systems improve security and convenience for hotels?
Helmut Koch: Our locking systems offer hotels a state-of-the-art security solution. With advanced technology, they enable reliable access to rooms and other security-relevant areas of the hotel. At the same time, they ensure guest comfort by enabling smooth use of the locks, whether by keycards or other access media.
How do the locks and fittings from Key&Card AG differ from conventional solutions and what added value do they offer hotel operators?
Helmut Koch: Our locks and fittings are characterised by their high quality and reliability. They are specially designed for the demanding requirements of the hotel industry. With their modern design and versatility, they not only provide security but also contribute to the aesthetics of the hotel. In addition, they allow for easy integration into existing systems, which saves hotel operators time and money.
Could you tell us more about Key&Card AG's keycards and how they provide guests with convenient and secure access to their rooms?
Helmut Koch: Our keycards offer guests convenient and secure access to their rooms. They are equipped with state-of-the-art RFID technology that enables contactless use. By simply touching the card reader, guests can open their room doors. Furthermore, the keycards also offer the possibility to integrate additional functions such as access to other areas of the hotel or the use of hotel amenities.
How do Key&Card AG check-in terminals help hotels optimise the check-in process and improve the guest experience?
Helmut Koch: Our check-in terminals enable an efficient and smooth self-check-in process for guests. By offering the possibility to check-in themselves, they reduce waiting times at the reception and relieve the staff. Guests can simply follow the instructions on the terminal, enter their booking details and receive their room key as a PIN code or keycard. This improves the guest experience as they have immediate access to their room and can focus on exploring the hotel.
Where do mobile guest solutions differ from a self-check-in terminal and where are the respective advantages?
Helmut Koch: Mobile guest solutions and self-check-in terminals are two different approaches to improving the guest experience in hotels. The differences and respective benefits of the two approaches are:
Mobile guest solutions: include mobile apps or web-based platforms that allow guests to manage various aspects of their hotel stay via their own mobile devices. This includes features such as mobile check-in and check-out, digital keys, hotel amenity information, ancillary service reservations and communication with hotel staff.
The advantages of mobile guest solutions are:
Flexibility: Guests have the freedom to manage their hotel stay via their own mobile devices, regardless of their location in the hotel.
Convenience: With mobile guest solutions, guests can speed up the check-in process, receive key cards on their mobile devices and use other services easily and simply.
Personalisation: Hotels can deliver personalised offers and recommendations based on guest preferences and behaviour to create a personalised guest experience.
Time saving: by using mobile guest solutions, guests can save time by not having to queue at reception or search for physical key cards.
Self-check-in terminals: are automated devices that allow guests to complete the check-in process on their own by entering their booking details, making payments and issuing key cards.
The advantages of self-check-in terminals are:
Efficiency: Self-check-in terminals enable a fast and efficient check-in process without guests having to rely on hotel staff.
Availability: Guests can check-in at any time of the day or night as self-check-in terminals are available around the clock.
Reduced queues: By using self-check-in terminals, long queues at reception can be avoided and the overall check-in process can be speeded up.
Ease of use: Self-check-in terminals are usually easy to use and do not require extensive training.
It is important to note that mobile guest solutions and self-check-in terminals should not be pitted against each other, but can complement each other. Hotels can take advantage of both approaches to offer their guests a wide range of options for a convenient and efficient check-in process.
Thank you for the interview.
Further information at www.key-card.com
